duit88 Privacy Policy

Last Updated: 1 June 2026

1. Introduction

duit88 ("we", "us", "our") operates the online gaming and sports betting platform accessible at duit88.win (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who register, visit, or interact with the duit88 Platform.

This Privacy Policy describes how duit88 collects, processes, stores, shares, and protects personal data in connection with the operation of our Platform. It applies to all duit88 Members and visitors, including those based in Malaysia and other regions where duit88 services are accessible.

By registering a duit88 Account, making a deposit, or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the duit88 Platform.

2. Data Controller

duit88 is the data controller responsible for the personal data collected through the Platform. For all privacy-related enquiries, you may contact our Data Protection team at [email protected]. We aim to respond to all privacy-related requests within a reasonable timeframe.

3. Personal Data We Collect

duit88 may collect the following categories of personal data from Members and Platform visitors:

3.1 Identity & Contact Data

• Full legal name and date of birth;
• Email address and mobile phone number;
• Residential address (city, state, country — e.g., Kuala Lumpur, Penang, Johor Bahru);
• Government-issued identification documents (e.g., MyKad, passport) where provided for verification purposes.

3.2 Financial Data

• Payment method details (e.g., Touch n Go eWallet account reference, Boost wallet ID, Maybank FPX account identifier, CIMB account reference, GrabPay reference, USDT wallet address);
• Transaction history including deposits, withdrawals, and betting activity;
• Account balance and bonus credit history.

3.3 Technical & Usage Data

• IP address, browser type and version, device type and operating system;
• Pages visited on the Platform, time and duration of visits, click-stream data;
• Login timestamps, session identifiers, and geolocation data (country/city level);
• Game play logs, bet records, and wagering patterns.

3.4 Communications Data

• Content of communications you send to duit88 customer support via live chat or email;
• Records of promotional opt-in and opt-out preferences.

4. How We Collect Your Data

duit88 collects personal data through the following means:

• Directly from you — when you register an Account, complete verification, make deposits or withdrawals, contact support, or respond to promotions;
• Automatically — through cookies, web beacons, and similar tracking technologies when you access and use the Platform;
• From third parties — including identity verification service providers, payment processors, fraud detection services, and publicly available data sources, where permitted by applicable law;
• From our responsible gaming partners — where you have interacted with self-exclusion registries or responsible gaming support services.

5. How We Use Your Personal Data

duit88 uses the personal data we collect for the following purposes:

• Account management — to register, verify, and maintain your duit88 Account;
• Service delivery — to process bets, manage deposits and withdrawals, and provide access to all Platform products;
• Identity verification and AML compliance — to verify your age (21+), identity, and payment methods in accordance with our anti-money laundering obligations;
• Fraud prevention and security — to detect, investigate, and prevent unauthorised access, fraudulent transactions, and platform abuse;
• Customer support — to respond to your enquiries, resolve disputes, and improve support quality;
• Responsible gaming — to monitor play patterns for signs of problem gambling and to administer self-exclusion, deposit limits, and other player protection measures;
• Marketing and promotions — to send you promotional offers, game updates, and platform news where you have consented to receive such communications;
• Platform improvement — to analyse usage data, test new features, and optimise the duit88 Platform experience;
• Legal compliance — to comply with applicable laws, regulatory requirements, court orders, and the instructions of competent authorities.

6. Legal Basis for Processing

duit88 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform the duit88 Member Agreement, including Account registration, game access, and payment processing;
• Legal obligation — processing required to comply with AML laws, age verification requirements, and regulatory obligations applicable to online gaming operators;
• Legitimate interests — processing necessary for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights;
• Consent — for marketing communications and non-essential cookie placement, where we have obtained your express consent. You may withdraw consent at any time by contacting [email protected].

7. Data Sharing and Disclosure

duit88 does not sell your personal data to third parties. We may share personal data with the following categories of recipient, strictly on a need-to-know basis:

• Payment processors — Touch n Go, Boost, GrabPay, Maybank, CIMB, and cryptocurrency processors, to facilitate deposits and withdrawals;
• Identity verification providers — third-party KYC (Know Your Customer) service providers engaged to verify Member identity and age;
• Game software providers — where game studios require access to session data to deliver their licensed game products on the duit88 Platform;
• Responsible gaming services — self-exclusion registries and problem gambling support organisations where you have initiated contact or where we are required by regulation to report;
• IT and infrastructure providers — cloud hosting, cybersecurity, and analytics providers engaged to operate and secure the Platform, all bound by strict data processing agreements;
• Regulatory and law enforcement authorities — where disclosure is required by law, court order, or the instruction of a competent regulatory authority.

All third-party service providers engaged by duit88 are required to maintain appropriate technical and organisational measures to protect personal data and to use it only for the purposes for which it was disclosed.

8. Cookies and Tracking Technologies

The duit88 Platform uses cookies and similar tracking technologies to operate core Platform functions, remember your preferences, and analyse usage patterns. The main categories of cookies we use are:

• Strictly necessary cookies — required for the Platform to function (session management, login authentication, security tokens). These cannot be disabled.
• Functional cookies — remember your language preferences, display settings, and previously entered information to improve your experience.
• Analytics cookies — collect aggregated, anonymised data about how Members use the Platform (pages visited, time on site, click paths) to help us improve Platform design and performance.

You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. By continuing to use duit88 after being presented with this notice, you consent to our use of cookies as described above.

9. Data Retention

duit88 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention period required by applicable law or regulation. Specifically:

• Account and identity data is retained for a minimum of five (5) years following Account closure, in accordance with AML record-keeping requirements;
• Transaction and betting records are retained for a minimum of five (5) years;
• Support communication records are retained for a minimum of two (2) years;
• Technical and usage data (logs, session data) is retained for up to twelve (12) months unless required longer for fraud investigation purposes.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised.

10. Data Security

duit88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption on all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting staff access to personal data on a strict need-to-know basis, regular security audits and penetration testing, and automated monitoring for suspicious activity and data breach indicators.

Notwithstanding these measures, no method of data transmission over the internet or electronic storage is completely secure. duit88 cannot guarantee absolute data security, but we are committed to maintaining industry-standard protections and to notifying affected Members promptly in the event of a confirmed data breach.

11. Your Privacy Rights

As a duit88 Member, you hold the following rights in relation to your personal data, subject to applicable legal limitations:

• Right of access — you may request a copy of the personal data duit88 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restriction — you may request that we restrict processing of your personal data in certain circumstances;
• Right to data portability — you may request a machine-readable copy of personal data you have provided to duit88;
• Right to withdraw consent — where processing is based on consent (e.g., marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to object — you may object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, please contact duit88 at [email protected] with the subject line "Privacy Rights Request". We will respond within a reasonable timeframe and in accordance with applicable law.

12. Children's Privacy

The duit88 Platform is strictly for individuals aged 21 and above. duit88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated Account. If you believe a minor has registered on duit88, please notify us immediately at [email protected].

13. Third-Party Links

The duit88 Platform may contain references or informational content relating to third-party services (such as payment providers or game studios). duit88 is not responsible for the privacy practices or content of third-party websites or services. We encourage you to review the privacy policies of any third-party services you interact with independently.

14. Updates to This Privacy Policy

duit88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, duit88 will notify Members via the email address registered to their Account or by displaying a prominent notice on the Platform. The "Last Updated" date at the top of this page will be revised with each update. Your continued use of the duit88 Platform following a policy update constitutes acceptance of the revised Privacy Policy.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the duit88 Data Protection team:

• Email: [email protected]
• Subject Line: Privacy Policy Enquiry
• Live Chat: Available 24/7 via the duit88 Platform